Privacy Policy

1. Introduction

EcoEnerg-Techz UK ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ecoenerg-techz.com or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number, postal address)
• Property information for energy assessments
• Payment and billing information
• Communication preferences
• Technical information about your energy systems

2.2 Website Usage Data

We automatically collect certain information when you visit our website:

• IP address and location data
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Device information

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our energy services
• Communicating with you about our services
• Processing payments and transactions
• Conducting energy assessments and consultations
• Sending marketing communications (with your consent)
• Complying with legal obligations
• Improving our website and user experience

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract performance: To fulfill our service agreements
• Legitimate interests: For business operations and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third-party companies that assist in our operations
• Business partners: Equipment manufacturers and installation partners
• Legal authorities: When required by law or to protect our rights
• Professional advisors: Lawyers, accountants, and consultants

We do not sell or rent your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure data storage and backup procedures

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your personal data
• Right to restrict processing: Request limitation of data processing
• Right to data portability: Request transfer of your data
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. For detailed information about our cookie usage, please see our Cookie Policy.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Retention periods vary based on the type of information and applicable legal requirements.

10. International Data Transfers

Your personal data is primarily processed within the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data appropriately.